Frequently Asked Questions
We want your experience with Sellvia Mall to be simple and seamless. Below you’ll find answers to the most common questions about accessing your digital products, downloads, and support.
How do I receive my digital products?
Once your payment is confirmed, you'll get instant access to your digital products.
A download link will be sent to your email, and your purchases will also be available
anytime inside your Sellvia Mall account.
What file formats are the products delivered in?
Most of our digital products are delivered in PDF format, which works
on all major devices including phones, tablets, and computers.
Can I access my purchases more than once?
Yes. You can access and re-download your digital products anytime through your
Sellvia Mall account.
I didn't receive my download email. What should I do?
Please check your spam or promotions folder first. If you still don't see the email,
log in to your Sellvia Mall account to access your purchases directly.
If you need help, contact our support team at
support@sellvia.com.
Can I request a refund?
Because our products are digital and delivered instantly, all sales are final and
non-refundable. If you experience a technical issue (such as a corrupted file or
accidental duplicate purchase), please reach out to our support team and we'll be
happy to assist.
Do you offer customer support?
Absolutely. If you have any questions or issues accessing your products, our support
team is here to help. Contact us anytime at
support@sellvia.com.