Refunds & Returns Policy

Last updated: February 2026

This Refunds & Returns Policy applies to all purchases made on Sellvia Mall, a digital marketplace offering downloadable educational content and learning materials.

Digital Products & Refunds

All products sold on Sellvia Mall are digital-only and delivered instantly after purchase.

Because of the nature of digital content, all sales are final once a product has been accessed or downloaded.

Digital products are considered consumed upon access and are not eligible for returns or refunds, except in the limited cases outlined below.

Exceptions – When a Refund May Be Issued

A refund may be granted only in the following situations:

1. Duplicate purchase
   You accidentally purchased the same product more than once using the same email address and payment method.
2. Defective or inaccessible files
   You received a corrupted file or were unable to access the product, and we are unable to provide a working replacement within a reasonable timeframe.

How to Request a Refund

If you believe your case qualifies for a refund, please contact us within 7 calendar days of your purchase: support@m1.dropshipgate.com

Include the following information to help us review your request quickly:

• The email address used at checkout
• Your order confirmation number
• A brief explanation of the issue

Our support team typically responds within 1 — 2 business days.

Important Notes

• Refunds will not be issued for digital products that have already been accessed or downloaded, unless the product is proven to be defective.
• Learning grants and grant balance credits are non-refundable, have no cash value, and cannot be exchanged or withdrawn.
• We reserve the right to decline refund requests that do not meet the conditions outlined in this policy.
• All refund decisions are made at the sole discretion of Sellvia Mall and are considered final.